What to do if CloudFax Toolkit won’t start or keeps stopping
Check the CFT service and collect information to help investigate startup problems.
If CloudFax Toolkit (CFT) won’t start, stops unexpectedly, or repeatedly restarts, the tasks it handles—such as automatic printing, folder processing, or user synchronization—may stop progressing.
Ask your IT team to check the computer or server where CFT is installed.
Check the service and recent changes
- Check whether the CFT Windows service is running, stopped, or repeatedly restarting.
- Note when the problem began and any recent server restarts, software updates, or changes to the account used to run the service.
- Open Windows Event Viewer > Windows Logs > Application. Look for Error or Critical entries related to CFT around the time of the problem. Record the message and time.
These details can help identify why the service isn’t staying running.
Collect diagnostics if CFT opens
- Open CFT and select the Diagnostics tab.
- Choose a date range that includes the problem.
- Generate the diagnostics package and save the ZIP file.
If CFT won’t open, send the startup error or a screenshot and any relevant Windows Application log details instead.
Send us what you found
Attach the available information to your current support conversation, or email support@westfax.com. Include:
- When the issue began, including the time zone.
- Whether the service won’t start, stops after starting, or repeatedly restarts.
- Which CFT tasks are affected.
- Any recent changes and checks your IT team has already completed.
- An affected fax number or fax ID, if available.
If you’ve already provided these details, there’s no need to repeat them. We’ll use the information to help you work through the next step.
Depending on your plan and included support, hands-on assistance may involve a professional services fee. We’ll explain any applicable cost before arranging that assistance.