What to do after a failed-payment, past-due, or credit-limit notice
Review payment options and get help if fax service remains unavailable after payment.
If you’ve received one of these notices, have already paid, and still can’t send faxes—or your fax service remains temporarily disabled—let us know so we can assist. Some situations require a manual review or update by our team after payment.
If you haven’t addressed the notice yet, the next step depends on what it says.
Failed payment
Your account administrator or a user with Accounting access can sign in to home.westfax.com and open Settings > Payment Methods to review or update the payment method.
Past-due balance
Open Settings > Billing History to review your invoices. To pay an outstanding balance, go to Settings > Make a Payment and follow the prompts.
Credit limit reached
Making a payment or upgrading your plan may help, depending on your account’s balance and usage. Your account administrator can review available plans under Settings > Upgrade My Account.
An upgrade does not replace payment of an outstanding balance.
If you’re unsure which step applies, or your service is still unavailable after payment, let us know in your current support conversation or email support@westfax.com. We’re happy to help you with the next step.