---
title: What to do when a fax stays in Sending, Processing, Pending, or Waiting to Dial
description: Understand fax processing time, check the status, and share details if you need help.
---

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# What to do when a fax stays in Sending, Processing, Pending, or Waiting to Dial

## Understand fax processing time, check the status, and share details if you need help.

Fax delivery can take time, even when you send it online. Unlike sending an email, faxing involves preparing the document, connecting with the receiving fax system, and transmitting the pages.

Several factors can affect how long this takes:

- **Document size and content:** Larger files can take longer to upload and prepare. Documents with more pages, detailed images, or high-resolution scans can also take longer to transmit.
- **The receiving fax system:** Its connection speed and equipment can affect how quickly it accepts the pages.
- **Connection conditions:** A busy receiving line or an interrupted connection may require another transmission attempt.

Please allow time for the fax to finish processing and sending. Check its status before submitting it again, since resending while the first fax is still in progress can result in duplicate deliveries.

## Check the latest status

1. Sign in to [home.westfax.com](https://home.westfax.com).
2. Select the fax number you sent from.
3. Open **Outbox** and locate the fax.
4. Review its current status and any error message.

**Sent** means the receiving fax system accepted the transmission. **Failed** means you should review the displayed failure reason before trying again.

## If you’re concerned it’s taking too long

Let us know so we can take a look. Please include:

- The sending and receiving fax numbers.
- When you submitted the fax, including the time zone.
- The current status and any error message or fax ID.
- The approximate page count and file size, if known.
- How you sent it—for example, through the portal, email, Print Driver, API, or CloudFax Toolkit.
- Whether this affects one fax or several.

An example from the **last 24 hours** gives us the best opportunity to investigate while detailed carrier information is available.

Share these details in your current support conversation, or email [support@westfax.com](mailto:support@westfax.com). If you’ve already provided them, there’s no need to repeat them. We’re happy to help you work through the next step.

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