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Fix “From address not configured for Email to Fax”

Check your allowed sender settings so you can resend your fax.

If you receive “From address not configured for Email to Fax,” WestFax couldn’t accept the fax because the sending email address isn’t listed as an allowed sender.

Your account administrator can update this:

  1. Sign in to home.westfax.com.
  2. Select Settings > Fax to Email Settings.
  3. Add your sending email address to the allowed sender list.
  4. Enable Send Feedback Email if you’d like feedback messages.
  5. Save the changes.

Once your address has been added, resend the fax.

If it’s already listed or the error continues, share the error message and sending email address with us. Let us know what you’ve checked so we can continue from there. We’re happy to help you work through the next step.