---
title: Get help setting up or troubleshooting WestFax single sign-on
description: Identify your SSO setup and review licensing, setup, and support options.
---
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# Get help setting up or troubleshooting WestFax single sign-on
## Identify your SSO setup and review licensing, setup, and support options.
Single sign-on, or **SSO**, lets users access WestFax through their organization’s sign-in system.
The setup depends on how your organization uses WestFax:
- **WestFax portal:** SSO can be configured directly with WestFax without CloudFax Toolkit.
- **CloudFax Toolkit (CFT):** Your organization may use CFT to synchronize users and fax access with its local directory.
- **SSO Print Driver:** This uses a CFT-based setup and requires different checks from signing in to the portal.
Your WestFax account administrator and IT team should work together on setup or changes.
## Tell us what you need help with
To help us identify the right next step, let us know:
- Whether you’re setting up SSO or troubleshooting an existing setup.
- Whether you’re using the WestFax portal or the SSO Print Driver.
- Which sign-in provider your organization uses, if known.
- Whether your organization uses CFT, if known.
- Any error message and whether the issue affects one user or several.
If you’ve already shared these details, you don’t need to repeat them.
## Licensing, setup, and assistance
Depending on your plan and configuration, a **CFT license, SSO setup fee, or professional services fee** may apply.
We can help evaluate what your organization needs, review what your account includes, and check whether an applicable fee has already been paid. We’ll explain any additional costs before arranging work that carries a charge.
Let us know in your current support conversation, or email [support@westfax.com](mailto:support@westfax.com), and we’ll help you determine the next step.
- [Getting started](https://hdata.westfax.com/knowledge-base/getting-started?hsLang=en)
- [Email to Fax](https://hdata.westfax.com/knowledge-base/email-to-fax?hsLang=en)
- [API and Integrations](https://hdata.westfax.com/knowledge-base/api-and-integrations?hsLang=en)
- [Sending and Receiving Faxes](https://hdata.westfax.com/knowledge-base/sending-and-receiving-faxes?hsLang=en)
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- [Fax Numbers](https://hdata.westfax.com/knowledge-base/fax-numbers?hsLang=en)
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- [Fax Troubleshooting](https://hdata.westfax.com/knowledge-base/fax-troubleshooting?hsLang=en)
- [Printers and Print Driver](https://hdata.westfax.com/knowledge-base/printers-and-print-driver?hsLang=en)
- [CloudFax Toolkit](https://hdata.westfax.com/knowledge-base/cloudfax-toolkit?hsLang=en)
- [Security and Compliance](https://hdata.westfax.com/knowledge-base/security-and-compliance?hsLang=en)
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