---
title: How do I check my fax number porting status or resolve a rejection?
description: Check your WestFax fax number transfer status, understand common porting rejections, and learn how to update your request or get help.
---
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# How do I check my fax number porting status or resolve a rejection?
## Track your fax number transfer, understand common rejection reasons, and find out what to do next.
An account administrator can check the status of a fax number transfer and update the request in the [WestFax porting portal](https://porting.westfax.com/).
Transferring your existing fax number from another provider to WestFax is called **porting**. If your request shows a rejection, review the reason to find out what needs to be corrected or confirmed with your current provider.
### Check your request and make updates
1. Sign in to the WestFax porting portal as an account administrator.
2. Find the order you want to check and select **View Details**.
3. Review the status and any rejection information.
4. Use the order details to update incorrect information on your request. If the rejection requires action from your current provider, follow the guidance below.
If you aren’t an account administrator, ask your administrator to review the request and make any necessary updates.
### Common rejection reasons and what to do
| Rejection reason | What to do next |
| --- | --- |
| **End user or company name mismatch** | Use the exact customer or company name shown on the bill for the account being transferred. |
| **Address mismatch** | Confirm the **service address** your current provider has on file. This may be different from the billing address printed on your invoice. Update the request with the service address. |
| **Billing telephone number mismatch** | Confirm the main telephone number associated with your current provider’s account and use that number on the request. This is called the **billing telephone number**. |
| **PIN or passcode required or incorrect** | Contact your current provider to obtain or confirm the **port-out PIN** needed to transfer your number. Update the request with the correct information. |
| **Authorized user mismatch** | Use the name of the authorized account holder on file with your current provider. |
| **Local service freeze** | Contact your current provider and ask them to remove the freeze that is preventing the number from being transferred. |
| **Pending order on the account** | Contact your current provider to find out whether an open order is affecting the transfer and what needs to happen before the port can proceed. |
| **Inactive or disconnected number** | Check that the account number and billing telephone number are correct. Confirm with your current provider that the fax number is active and hasn’t been disconnected. |
### Get help with a rejection
If the rejection isn’t listed above, the instructions are unclear, or you still need help after checking the request, let us know. Share the fax number or numbers you’re transferring and the rejection message shown on the order so we can review it.
If you’re already speaking with our team, reply in the same conversation. Otherwise, contact [WestFax Porting](mailto:porting@westfax.com).
We’re happy to help you understand what’s needed and work through the next step.
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