How to cancel your WestFax account

The cancellation process depends on your plan. Accounts on a 3K plan or below can use the online cancellation option. Larger plans require assistance from our team.

Before closing your account

Save any faxes you need to keep, and decide what you want to do with each fax number:

• Keep the number: Arrange to transfer it to another provider. Keep your WestFax service active until the transfer is confirmed complete.
• Give up the number: Confirm that you want it disconnected. You’ll lose ownership and won’t be able to reactivate it in the future.

Once a fax number is disconnected, the faxes associated with it will no longer be available.

For plans of 3K and below

Your account administrator can:

1. Sign in to home.westfax.com.
2. Select Settings > My Profile.
3. Under Account Subscription, select I want to cancel my account.
4. Select the red Cancel Account button.
5. Complete the Cancel Subscription form.

Cancellation closes the account when completed, so finish saving your faxes and transferring any numbers you want to keep before proceeding.

For larger plans, or if the online option isn’t available

Let us know that you’d like to cancel. You can use your current support conversation, email support@westfax.com, or submit the contact form in the portal.

Please tell us which numbers you want to transfer and which you want disconnected. Our team will review the request and help you complete the cancellation.

Please complete the required steps promptly to help avoid future charges. Keep your cancellation confirmation for your records.

If you have questions about saving your faxes or keeping your numbers, let us know before completing the cancellation.