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How to collect CloudFax Toolkit diagnostics

Generate a diagnostics package or share startup errors if CFT won’t open.

A CloudFax Toolkit (CFT) diagnostics package contains logs, configuration information, and other troubleshooting records that help us investigate an issue.

Generate the diagnostics package

  1. Open CloudFax Toolkit on the CFT computer or server.
  2. Select the Diagnostics tab.
  3. Choose a start and end date range that covers the issue.
  4. Generate the diagnostics package.
  5. Save the ZIP file.

Check the date range carefully—the default range may not include the incident. If you’re unsure when the issue began, choose a broader range.

Send the package to WestFax Support

Attach the ZIP to your current support conversation, or email support@westfax.com. Include:

  • A brief description of what happened.
  • The date, time, and time zone of an affected example.
  • The fax number and any available fax or job ID.
  • Any recent server, printer, network, or configuration changes.
  • Whether the issue affects one user, one fax number, or everyone.

If you’ve already provided these details, you don’t need to repeat them.

If CFT won’t open

Send the error message or a screenshot and the time it occurred. Your IT team can also check Windows Event Viewer > Windows Logs > Application for related Error or Critical entries and share those details with us.

Let us know that you couldn’t generate the diagnostics package. We can begin reviewing the information you have and help with the next step.