---
title: How to disconnect a fax number
description: Request disconnection in writing and understand what happens to your number and faxes.
---
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2. [Fax Numbers](https://hdata.westfax.com/knowledge-base/fax-numbers?hsLang=en)
# How to disconnect a fax number
## Request disconnection in writing and understand what happens to your number and faxes.
An **account administrator** must request the disconnection in writing.
Before requesting removal, save any faxes you need to keep. **Once the fax number is disconnected, its faxes will no longer be available.**
Please include the following in your request:
- The complete fax number or numbers you want disconnected.
- Confirmation that you understand you’ll give up ownership of those numbers and won’t be able to reactivate them in the future.
- Confirmation that you’ve saved any faxes you need.
If you want to keep a number and move it to another provider, let us know before requesting disconnection.
**Disconnecting a fax number does not close your WestFax account.** If you also want to close the account, please request cancellation separately.
You can provide these details in your current support conversation or email [support@westfax.com](mailto:support@westfax.com).
If you’re unsure what will happen to your number or saved faxes, let us know before confirming disconnection so we can help you review it.
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