---
title: How to create a static PDF for faxing
description: Create a static PDF when interactive fields or conversion errors affect faxing.
---

[Skip to content](https://hdata.westfax.com/knowledge-base/how-to-resolve-a-fax-document-conversion-error#main-content)

[More support](https://hdata.westfax.com/knowledge-base/kb-tickets/new?hsLang=en)

![WestFax\_Logo\_400](https://hdata.westfax.com/hs-fs/hubfs/WestFax_Logo_400.png?width=200&height=55&name=WestFax_Logo_400.png)

- [Tickets](https://7000687.hs-sites.com/tickets-view)
- [Sign out](https://7000687.hs-sites.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Tickets](https://7000687.hs-sites.com/tickets-view)
- [Sign out](https://7000687.hs-sites.com/_hcms/mem/logout)
- [More support](https://hdata.westfax.com/knowledge-base/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [WestFax Knowledge Base](https://hdata.westfax.com/knowledge-base?hsLang=en)
2. [Fax Troubleshooting](https://hdata.westfax.com/knowledge-base/fax-troubleshooting?hsLang=en)

# How to create a static PDF for faxing

## Create a static PDF when interactive fields or conversion errors affect faxing.

If a PDF won’t convert for faxing or its form fields don’t appear correctly, creating a static copy may help. A static copy preserves the visible page content without interactive form fields.

1. Open the document and complete **any form fields you want included**. You don’t need to fill in fields you intend to leave blank.
2. Select **Print**.
3. Choose **Microsoft Print to PDF** or another PDF printer approved by your organization.
4. Save the new file.
5. Open it and check that the pages and any completed fields appear correctly.
6. Fax the new copy.

Your PDF editor may also offer a **Flatten** option. A regular **Save As** may preserve interactive fields.

If you’ve already tried a static copy and still receive an error, share the message with us and mention that you tested the new file. We’re happy to help you work through the next step.

- [Getting started](https://hdata.westfax.com/knowledge-base/getting-started?hsLang=en)
- [Email to Fax](https://hdata.westfax.com/knowledge-base/email-to-fax?hsLang=en)
- [API and Integrations](https://hdata.westfax.com/knowledge-base/api-and-integrations?hsLang=en)
- [Sending and Receiving Faxes](https://hdata.westfax.com/knowledge-base/sending-and-receiving-faxes?hsLang=en)
- [Billing and Account Management](https://hdata.westfax.com/knowledge-base/billing-and-account-management?hsLang=en)
- [Fax Numbers](https://hdata.westfax.com/knowledge-base/fax-numbers?hsLang=en)
- [Account Access](https://hdata.westfax.com/knowledge-base/account-access?hsLang=en)
- [Fax Troubleshooting](https://hdata.westfax.com/knowledge-base/fax-troubleshooting?hsLang=en)
- [Printers and Print Driver](https://hdata.westfax.com/knowledge-base/printers-and-print-driver?hsLang=en)
- [CloudFax Toolkit](https://hdata.westfax.com/knowledge-base/cloudfax-toolkit?hsLang=en)
- [Security and Compliance](https://hdata.westfax.com/knowledge-base/security-and-compliance?hsLang=en)

# WestFax, Inc

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, WestFax, Inc