---
title: How to troubleshoot a WestFax API request
description: Check your request details and share the error so we can help.
---

[Skip to content](https://hdata.westfax.com/knowledge-base/how-to-troubleshoot-a-westfax-api-request#main-content)

[More support](https://hdata.westfax.com/knowledge-base/kb-tickets/new?hsLang=en)

![WestFax\_Logo\_400](https://hdata.westfax.com/hs-fs/hubfs/WestFax_Logo_400.png?width=200&height=55&name=WestFax_Logo_400.png)

- [Tickets](https://7000687.hs-sites.com/tickets-view)
- [Sign out](https://7000687.hs-sites.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Tickets](https://7000687.hs-sites.com/tickets-view)
- [Sign out](https://7000687.hs-sites.com/_hcms/mem/logout)
- [More support](https://hdata.westfax.com/knowledge-base/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [WestFax Knowledge Base](https://hdata.westfax.com/knowledge-base?hsLang=en)
2. [API and Integrations](https://hdata.westfax.com/knowledge-base/api-and-integrations?hsLang=en)

# How to troubleshoot a WestFax API request

## Check your request details and share the error so we can help.

If an API request isn’t working, start by checking the server address, also called the **endpoint**, and the required request fields.

1. Confirm that you’re using the endpoint appropriate for your integration and environment.
2. Compare your API method and fields with the [WestFax API documentation](https://apidocs.westfax.com/).
3. Review the response for an error message. Your developer can also test the request in an API client such as Postman.

If you’ve already checked these items, share:

- The API method you’re calling.
- The error response.
- The approximate request time and time zone.
- A relevant request example with passwords, access tokens, and sensitive document content removed.

Tell us what you’ve already tested so we can continue from there.

Depending on your plan and the work required, additional integration or development assistance may involve professional services fees or a plan upgrade. We can review your needs and explain the available options and any applicable cost before arranging that assistance.

- [Getting started](https://hdata.westfax.com/knowledge-base/getting-started?hsLang=en)
- [Email to Fax](https://hdata.westfax.com/knowledge-base/email-to-fax?hsLang=en)
- [API and Integrations](https://hdata.westfax.com/knowledge-base/api-and-integrations?hsLang=en)
- [Sending and Receiving Faxes](https://hdata.westfax.com/knowledge-base/sending-and-receiving-faxes?hsLang=en)
- [Billing and Account Management](https://hdata.westfax.com/knowledge-base/billing-and-account-management?hsLang=en)
- [Fax Numbers](https://hdata.westfax.com/knowledge-base/fax-numbers?hsLang=en)
- [Account Access](https://hdata.westfax.com/knowledge-base/account-access?hsLang=en)
- [Fax Troubleshooting](https://hdata.westfax.com/knowledge-base/fax-troubleshooting?hsLang=en)
- [Printers and Print Driver](https://hdata.westfax.com/knowledge-base/printers-and-print-driver?hsLang=en)
- [CloudFax Toolkit](https://hdata.westfax.com/knowledge-base/cloudfax-toolkit?hsLang=en)
- [Security and Compliance](https://hdata.westfax.com/knowledge-base/security-and-compliance?hsLang=en)

# WestFax, Inc

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, WestFax, Inc