---
title: Troubleshoot CloudFax Toolkit automatic printing
description: Check the printer connection and CFT settings when incoming faxes aren’t printing.
---

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# Troubleshoot CloudFax Toolkit automatic printing

## Check the printer connection and CFT settings when incoming faxes aren’t printing.

If incoming faxes appear in the WestFax portal but aren’t printing through **CloudFax Toolkit (CFT)**, ask your IT team to check the CFT server and printer.

1. Confirm that the CFT Windows service is running.
2. Check that **Inbound Sync** is enabled under the **General** tab and that the applicable inbound printing action is configured.
3. If configuration settings changed, confirm that the CFT service was restarted afterward.
4. Check that the printer is online.
5. Sign in to the CFT server using the account that runs the CFT service, then print a Windows test page to the affected printer.

**If the test page doesn’t print:** Your IT team should check the printer connection, driver, and that account’s permission to print.

**If the test page prints but faxes still don’t:** Let us know the test result so we can review the CFT processing and printing action.

To collect diagnostics, open CFT, select **Diagnostics**, choose a date range covering the issue, generate the diagnostics ZIP, and save it.

Attach the ZIP to your current support conversation or email [support@westfax.com](mailto:support@westfax.com). Include an affected fax’s date, time, time zone, fax number, and any recent printer or server changes. We’ll use those details to help you work through the next step.

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