---
title: Check whether an outgoing fax was delivered
description: Use Outbox to review delivery status, failure reasons, and partial fax transmissions.
---
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# Check whether an outgoing fax was delivered
## Use Outbox to review delivery status, failure reasons, and partial fax transmissions.
To check a fax you sent, sign in to [home.westfax.com](https://home.westfax.com), select the sending fax number, and open **Outbox**. Review the fax’s status and any failure reason.
## If it shows Sent
The receiving fax system accepted the transmission. This doesn’t confirm that the intended person has located or read it.
Ask the recipient to check how their organization receives faxes—for example, email, a portal, a shared folder, or a printer. Their administrator should check those delivery settings and any deleted or moved items.
If the fax still can’t be found, the recipient should ask their fax provider to investigate using the sending number, receiving number, and transmission time.
## If it shows Failed
Use the displayed reason to choose the next step:
- **No fax device:** Confirm the number you entered. Ask the recipient to verify that it’s the correct, working fax number.
- **Busy:** Try again later. If it remains busy, ask whether the recipient has another fax number.
- **Another error or an unclear result:** Share the failure message with us so we can help review it.
WestFax generally makes **three transmission attempts** before reporting a final failure, although settings can vary. If the fax still shows **Sending**, wait for the final result before submitting it again.
## If only some pages arrived
An interruption during transmission can cause partial delivery, particularly with a longer document.
Check the reported page count and ask the recipient which pages arrived. You can then resend the missing pages or divide the document into smaller parts. Coordinate with the recipient to avoid unnecessary duplicates.
## If you still need help
Provide the sending and receiving numbers, date, time, time zone, status or error, and any available fax ID. For partial delivery, include the expected and received page counts.
An example from the **last 24 hours** gives us the best opportunity to investigate while detailed carrier records are available. Let us know what you’ve already tried. We’re happy to help you work through the next step.
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